Contact Us
Have a question, spotted something that looks out of date, or simply want to share your thoughts? We would be glad to hear from you. This page explains the easiest way to reach us, what to include in your message and what you can expect once you have written in.
How to Reach Us
The quickest way to get in touch is by email. Write to us at [email protected] and your message will go straight to the people who look after this website. We read every email ourselves, so there is no automated maze to work through.
What You Can Write to Us About
People contact us for all sorts of reasons. Some of the most common include:
- Corrections: if a detail on a page seems wrong or no longer accurate, please tell us which page and what you noticed.
- General questions: if something we have written is unclear, ask and we will do our best to explain it more plainly.
- Feedback: ideas for new pages, comments on how easy the site is to use, or anything you think could be done better.
- Partnership or media enquiries: a short summary of what you have in mind is a helpful place to start.
Helping Us Help You
A little detail goes a long way. When you write, it helps to include the web address of the page you are asking about, a short description of the issue and, where useful, a screenshot. Clear, specific messages let us reply faster and more accurately.
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for them.
When to Expect a Reply
We aim to respond within two to three working days. During busy periods or public holidays it may take a little longer, but every message is answered in turn. If your question is about a correction, we will let you know once the page has been reviewed.
Your Information
Any details you share with us are used only to deal with your message. To learn how we store and protect what you send, please read our Privacy Policy. For the rules that apply to using this website, including how our content should be understood, you can review our Terms of Use.
A Quick Note
We are an independent information website. We cannot access personal accounts held with other services or settle disputes on anyone's behalf. If you need that kind of help, the best step is to contact the provider directly. For anything else, we are happy to hear from you and look forward to your message.